About Us

Cancel/reschedule

• If you need to cancel or reschedule for any reason, we ask that you please give a minimum of 24 hours advance notice (Monday clients) call before noon on the previous Friday. Failure to provide an adequate notice will result in a $40 late cancellation fee.​​​

• If the team arrives to your home and you forgot to leave the door open or leave the key or the team leaves without cleaning for any reason of the clients, you will be charged 50% of your regular cleaning cost, plus taxes. Our employees are paid by the hour and this fee is necessary to cover their cost. ​​

• If someone is sick in your home please notify us and we will reschedule.

• Our employees are given time off for many of the major holidays. This includes New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. If your cleaning falls on one of these Holidays, we will contact you to reschedule your cleaning. If you have a specific request for the rescheduling you should contact our office as early as possible so that we may try to reserve that spot for you
   

damage

• ​We work hard to make sure that no damage occurs during your cleaning, but accidents do happen. Our staff are instructed to let us know immediately if damage to any items occur during cleaning and we will notify you straight away to discuss appropriate steps.

• Chattanooga Residential Cleaning reserved rights to repair or replace before settling monetarily.

• If you see something broke notify us within 48 hours.

preparing for your cleaner​

• In order to provide quality service, it is helpful to have the home free of clutter before we arrive. This allows a more thorough and complete cleaning,​

• We understand that the home is not only yours its is also your pets, but in order to clean efficiently we asked that all pets be secured during  the time of cleaning.

• All of our employees are instructed not to touch any areas containing bodily fluids, excretions, and litter boxes. 
  If your pet has an accident or vomits, you will need to take care of it. Cleaning crews will only clean around it.

• Our employees are also limited in the work they are able to do. They cannot lift anything over 20 lbs. Small tables can be moved and cleaned under but if a piece of furniture is of a substantial weight, or contains electronics or other fragile items, it will not be moved.

• Our employees are also limited to climbing no higher than a step ladder. 
  Ceiling fans and other items that cannot be reached with a stick duster while standing on a small step ladder will not be cleaned.